As a valued customer, we would like to thank you for your continued support. Prior to Sartorius purchasing Omnimark Instrument our records indicate that you purchased an Omnimark UWave Moisture Analyzer between the years of 1994 and 2004. We hope that this analyzer has lived up to your expectations and that the instrument will continue to be a valuable tool for you.
However, we do want to bring to your attention that your UWave Moisture Analyzer has been in service for over 10 years. As technology advances, older parts (such as those in your UWave) are becoming obsolete and are increasingly difficult for us to source or manufacture at a fair price to the customer. We will continue to do our best to service the UWave Moisture Analyzer for all problems through December of 2011. After this date, depending on the spare parts required, we may be unable to provide repair service on all UWave instruments. Also, because of the age of the product line and the short supply of spare parts, we have no spare units. Therefore, we will not be able to rent or loan a unit while your UWave Moisture analyzer is in for Calibration or repair.
Since most of our customers have become dependent on their analyzer to make important decisions related to the moisture or solids content of their product, providing you with this information is critical. It is our goal to provide you with this notification in a timely fashion to allow you to plan for a replacement analyzer.
Much has occurred with advancements in our moisture product line. We have designed our newest moisture/solids analyzers to provide superior performance and reliability compared with the UWave. The new LMA200 microwave has replaced the uWave. We offer, at no-charge, evaluation of the LMA200 so that you can verify that not only does the LMA200 work for your application but that it is a superior replacement to the uWave. Due to our long-term relationship, it is our hope that you choose another moisture product from Sartorius (formerly Omnimark). To help reduce the cost of the new analyzer, we are pleased to offer you a trade-in of your UWave. We will have one of our moisture consultants contact you to help determine which of our current products will best meet your needs.
We hope that you understand our service issues related to repairing these older UWave analyzers. We remain committed to bringing your company innovative moisture product solutions and look forward to our continued relationship through the next generation of Sartorius products.
The Sartorius Moisture Direct Team